The package received by you must be in original unused condition to accept the return request. It must be sent to the dispatch center within 7 Days from the date you received it.

The items must be sent by the customer and Emerald Ecoworld shall not bear the shipping cost for return of goods.

• Process

  1. Kindly Email us for any return and refund to support@emeraldecoworld.com
  2. Call this Number if any Return and cancellation need voice support +918861074063
  3.  Whats app for Return/exchange/refund to +918884295200

  Company Name : Emerald Ecoworld, Bangalore, Karnataka, 560068

  We accept a exchange only during the following situations:

  1. The original package must be retained
  2. Items must be unused
  3. If the items are damaged during delivery or if it does not meet the specification as per the order. 

  Note: We have clearly mentioned sizes please check before buying

  We do not accept returns if there are issues with sizes

  Please Whatsapp us on above number for quick support

  Process :

  Your purchased items must be in its original unused condition to be eligible for an exchange. Items received by the customer to be returned to our dispatch center within 7 days of the date of receipt of goods.

   Please write an email with your order number & reason for exchange to +918884295200

   Upon receiving an acknowledgment from Emerald Ecoworld, kindly send us an email with the tracking details or WhatsApp us on +918884295200

  • Once we receive the goods & verifying the condition, we’ll send you a Discount Coupon Code for the value of the item(s).
  • This Discount Coupon Code can be utilized against any future purchase from our website, either immediately or within 30days from the date of a credit note.
  • Please email us the credit note ahead of making your future purchase.

   NOTE: As per our policies we do not serve CASH REFUNDS for the items purchased & we allow customer to buy other product in the place of unsatisfied returned products

  If Customer still insists on cash refunds please allow us 3 to 4 weeks of time to process your refund

  Cancellation Policy

  • 10% of your order must be paid before it is shipped out if you decide to cancel it.
  • Partial cancellation in terms of reducing the number of items is possible unless it violates with the minimum order quantity norms for that particular item.
  • Cancellation of an order is not possible for customized products.
  • If the order is shipped, cancellation would not be possible unless the item is damaged and not delivered on time.

  For Cancellations, please contact us via above WhatsApp number

  Requests received later than 7 business days and before the end of the current Cancellation service period will be considered as cancellation of products.

  Refund Policy
  
  On acceptance of a cancellation request, the refund will be processed within 3 to 4 weeks. The mode of refund will be through NEFT or Payment Gateway. Please note that a 5% payment gateway charge will be deducted from the total amount refunded.
  
  If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.